Neos : Operational command management from intake to field execution

The challenge

Operations and support teams handle high volumes of interventions with fragmented information (statuses, comments, partners, appointments, documents, photos). The key challenge was to deliver a single, readable, high-performance workspace to monitor all commands in real time, jump instantly from list to case detail, improve collaboration across business roles, and reduce operational processing time.

Our solution

Neos provides a unified experience through two complementary views: a list view for operational steering (filtering, search, pagination, prioritization), and a detail view for end-to-end case handling (key data, timeline, comments, statuses, related actions).
From a technical perspective, the project follows a hexagonal architecture (Domain / Application / Infrastructure / UI), using dedicated use cases, input/output ports, repository adapters, and reusable UI components.

Core features

• Command dashboard : Global operational table with business columns, sorting, filters, and quick navigation
• Detailed command page : Structured access to customer/case information and operational context
• Business workflow actions : Create, update, and state transitions aligned with field processes
• Built-in collaboration : Comment stream and communication traceability across stakeholders
• Reusable UI building blocks : Shared form logic for create/edit workflows
• Internationalization-ready : FR/EN multilingual interface for cross-team usage